Shipping & Handling
Method of Shipment
Shipping Time
Claims
Returns
Privacy Policy
Miscellanous
Recommendations

Shipping & Handling
Currently, Wood Entities offers FREE shipping and handling only on items on our products page. Shipping and handling charges and completion times are included in your quote for custom orders.

Method of Shipment
All items are shipped via United Parcel Service (UPS)/FedEx ground service. In order for shipment to process, we must have a physical address (Not a P.O. box)

Shipping Time
Please allow 7-10 days from the time your order is placed. For custom orders- completion time will be stated with quote- usually 1-2 weeks. We e mail to confirm receiving funds (start date) and e mail the day we ship. UPS/FedEx tracking numbers will be provided. Shipment only in the 48 contiguous United States.

Claims
If an order arrives damaged by a carrier, it is the customer's responsibility to save the outer carton and all inner packing. Carrier will not honor claim without all packaging. Contact us immediately to initiate a claim. If claim is honored we will replaced the item as stated in the quote. If the claim is not honored, the cost of materials will be deducted from a quoted price

Returns
If you decide to return an item (only items from our products page) for any reason, you must return it within 30 days of receiving it. We will not accept items that have been physically altered, stained, painted, or weathered. We cannot process your return until we receive the item. There are no returns or refunds on custom orders
To return an item, please leave us a message in the contact section and inform us if you want a replacement or a refund. We will then reply to you with the mailing address to return the item to.
Please note: You are responsible for ALL shipping and handling cost.

Privacy
Wood Entities does not sell or otherwise divulge any information on our customers to outside parties

Miscellaneous
All wood is Eastern white cedar. All pieces finish sanded and ready to receive stain, paint, clear coat etc.
We use Titebond type II glue for all applications.

Recommendations
1. Drill 2-3 holes(3/8" diameter) per square foot thru the bottom.
2. Apply (inside & outside) two coats of quality exterior stain, or clear coat. If paint, one coat primer, two coats exterior acrylic latex.
3. Cover holes with fiberglass screening (obtainable at most hardware stores)-helps to prevent insects from entering.
4. Fill with nutrient enriched potting soil-do not use heavy or clay like soils.
5. Bed plants, water and top off with mulch. NOTE: We do not recommend leaving the planters unfinished, especially if a planting medium(soil) is being used. Excessive heat/cold, wetness/moisture,humidity or temperature changes can cause panels to warp, crack or split. Joints can be affected too